Shipping & Returns

Shipping

Shipping Destinations

We are currently shipping to:

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes. 
  • All US Military bases, APO/FPO
  • Puerto Rico, Guam, and U.S. Virgin Islands.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time. 

*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.

**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

***You will be able to choose the method of shipping when purchasing samples in the app during checkout.

*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.

Shipping Times

We are a cross-border company with warehouses in both the U.S. and overseas.

On the individual product detail page, you will see the estimated shipping time and origin for each product.
 

You can also use the "Ships From" filter in each product category page to select specific warehouses.

Standard Shipping Times:

US products: 2 - 5 business days*
Overseas products: 7 -14 business days* 

Orders that contain 15 or more overseas products (all have to be the same shipping timeframe) will be shipped directly to you or your customer, which can cut down shipping time by 2 - 3 business days. 

Returns

Important Notice: Only US orders are eligible for return services, we are not accepting returns for orders that are shipped to customers outside the US at this time.

*Subject to Change. Fitfemme Shop may at any time in its sole discretion change the rules set forth below.

Final sale and non-returnable categories

  • Bodysuits
  • Intimates/Lingerie
  • Swimwear

Processing time is 7 - 10 business days after we receive the return.

Fitfemme Shop will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable. 

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

Please allow Fitfemme Shop 7 - 10 business days from the day we receive the returned package to process.

Fitfemme Shop will email you after return has been processed to confirm what has been done.